Connect to Success (C2S) Student Resources
iPad Technical Support:
SMU: Contact the Samuel Merritt University Service Desk for:
- Campus WIFI connection issues,
- SMU password,
- SMU Apps (SMURF, etc.).
APPLE: Education Support AppleCare at 1-800-800-2775, option 3.
(You will be connected to a support agent who can provide you with options. State that you have a university-issued device with AppleCare+ no service fee. You will need to provide the serial number of your iPad, even if you are calling about the Apple Pencil.) Contact Apple Education support for:
- iPad hardware Issues,
- iOS Issues,
- Damage,
- Apple Apps,
- Apple ID,
- Apple Subscriptions,
- And more…
Additional APPLE Resources:
- Getsupport.apple.com
- Genius Bar (online and in-person support)
- iPad User Guide
CANVAS App support: 510-907-2555 option 3
iPad Training Opportunities:
Apple Support Video Library short videos to teach you everything your iPad can do.
Campus Leader Events Student campus leaders show you how they use their iPads. (September through April)
Today at Apple free sessions at your local Apple Store and online to get hands-on with the latest from Apple.
To attend any of the sessions below, please contact Connect to Success at c2s@samuelmerritt.edu
iPad Orientations - Intro to iPad
Who should attend: Anyone at SMU who is new to the iPad or would like to revisit how to get started with your iPad.
What's in your iPad, manage apps and widgets, what's in the dock, gestures, using the Apple pencil, and more!
Workshops
Topics are designed to enhance learning with the use of the iPad.