Connect to Success (C2S) Student Resources

iPad Technical Support:

SMU: Contact the Samuel Merritt University Service Desk for:

• Campus WIFI connection issues,
• SMU password,
• SMU Apps (SMURF, etc.).

SMU Student iPad Bundle User Agreement 

Apple: Education iPad Support via AppleCare+  at 1-800-800-2775, option 3.

(You will be connected to a support agent who can provide you with options. State that you have a university-issued device with AppleCare+ no service fee. You will need to provide the serial number of your iPad, even if you are calling about the Apple Pencil.) Contact Apple Education support for:

• iPad hardware Issues,
• iOS Issues,
• Damage,
• Apple Apps,
• Apple ID,
• Apple Subscriptions,
• And more…

Additional Apple Resources:

• Getsupport.apple.com
• Genius Bar (online and in-person support)
• iPad User Guide

Academic Technology Support for the iPad:

• Canvas support:  510-907-2555 option 3
• Panopto support
• Notability support
• Respondus Lockdown Browser locked out my iPad

iPad Training Opportunities:

• Apple Support Video Library short videos to teach you everything your iPad can do.
• Campus Leader Events Student campus leaders show you how they use their iPads. (September through April)
• Today at Apple free sessions at your local Apple Store and online to get hands-on with the latest from Apple.