IT Service Desk

The IT Service Desk staff installs, troubleshoots, and maintains workstation hardware components, network printers, software applications, and network related protocols to ensure a functional and reliable computing environment in support of the University's academic and business needs. The IT Service Desk provides technical support to faculty, staff, students, and guests for issues pertaining to SMU-supported hardware, software, and network connectivity. The IT Service Desk responds to request for service by telephone, e-mail, instant messaging, desk- side, and through SMU's walk-in service. The IT Service Desk members are empowered with system administrator rights to fix most problems, as well as coordinate with other technical support, networking, academic and administrative computing staff to solve customers' problems and questions.


Paul Monegas
Service Desk Technician

Melvin Bautista
Service Desk Technician


3300 Webster St, Suite. 209
Oakland, CA 94609
Phone: 510.869.6836
Fax: 510.869.6525