Post Professional MSN Case Management Technical Standards

Case Management Degree Programs

Master of Science in Nursing– Case Management Program Technical Standards

The mission of Samuel Merritt University is to produce highly skilled and compassionate nurse case

managers (CM). Students are expected to develop a robust healthcare knowledge base and requisite

clinical skills, with the ability to appropriately apply knowledge and skills, effectively interpret

information, and contribute to patient-centered decisions across a broad spectrum of clinical situations in

all settings. The following technical standards, in conjunction with the academic standards, are

requirements for admission, promotion, and graduation. The term “candidate” refers to candidates for

admission to the CM Program as well as current CM students who are candidates for retention,

promotion, or graduation.

These requirements may be achieved with or without reasonable accommodations, the cost of which will

be borne by the institution. These standards should not serve as a deterrent to any candidate with

disabilities who desires to pursue CM education. Candidates with disabilities bring unique perspectives

which contribute to the diversity of the student population and will create a diverse health care workforce

of culturally competent practitioners who can meet the needs of their patients. Candidates with disabilities

are encouraged to contact the Disability Resource Center immediately to begin a confidential

conversation about possible accommodations necessary to meet these standards. Fulfillment of the

technical standards for graduation from the CM Program does not guarantee that a graduate will be able

to fulfill the technical requirements of any specific clinical position.

Technical Standards

Observational Skills

A candidate must acquire information as presented through demonstrations and experiences in

foundational sciences. In addition, a candidate must be able to evaluate a patient accurately and assess

relevant health, behavioral and medical information. Candidates must be able to obtain and interpret

information through comprehensive bio-psycho-social assessment of patients, correctly interpret

diagnostic representations of patient physiologic data, and accurately evaluate patient conditions and


Communication Skills

Candidates must exhibit interpersonal skills to enable effective care and collaboration for patients,

including the ability to communicate effectively in English with all members of a multidisciplinary health

care team, patients and their families in person and in writing. Candidates must be able to clearly and

accurately record information and accurately interpret verbal and non-verbal communication.

Patient Care Skills

Candidates must perform bio-psycho-social patient assessments. A candidate must be able to perform

patient education related to the care coordination/discharge plan to enable a safe, effective, and patientcentered

transition. A candidate must be able to provide general care and emergency treatment required of

a case manager. Candidates must meet applicable safety standards for the environment and follow

standard precaution procedures.


Intellectual-Conceptual, Integrative, and Cognitive Skills

Candidates must be able to learn through a variety of modalities, including but not limited to, classroom

instruction; laboratory, including small group, team and collaborative activities; individual study;

preparation and presentation of reports; and use of computer technology. A candidate must effectively

interpret, assimilate and understand the complex information required to function within the CM Program

curriculum including, but not limited to, the ability to comprehend and effectively participate in

individual, small group, and lecture learning modalities in the classroom, clinical and community settings;

learn, participate, collaborate and contribute as a part of a team; synthesize information both in person and

via remote technology; interpret causal connections and make accurate, fact-based conclusions based on

available data and information; formulate a hypothesis, investigate the potential answers and outcomes;

and reach appropriate and accurate conclusions. A candidate must be able to find sources of knowledge

and acquire the knowledge through various modalities, and possess the ability to be a life-long learner.

Behavioral Attributes, Social Skills and Professional Expectations

A candidate must be able to exercise good judgment, promptly complete all responsibilities attendant

to the care of patients, and develop mature, sensitive, and effective relationships with patients. The

skills required to do so include the ability to effectively handle and manage heavy workloads,

function effectively under stress, adapt to changing environments, to display flexibility, and to learn

to function in the face of uncertainties inherent in the clinical problems of patients. Candidates are

expected to exhibit professionalism, personal accountability, compassion, integrity, concern for

others, and interpersonal skills including the ability to accept and apply feedback and to respect

boundaries and care for all individuals in a respectful and effective manner regardless of gender

identity, age, race, sexual orientation, religion, disability, or any other protected status. Candidates

should understand, and function within, the legal and ethical aspects of the CM practice, including

patient advocacy, and maintain and display ethical and moral behaviors commensurate with the role

of a nurse case manager in all interactions with patients, faculty, staff, students and the public.

Interest and motivation throughout the educational processes are expected of all candidates.

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