Welcome to the New Service Desk
Monday, February 1st, the Information Technology Services team is rolling out a new support services management solution replacing the existing IT Service Desk ticketing system. The new solution continues to support both IT Service Requests and Facilities Work Orders, but will improve your experience and outcomes. Some highlights include:
Through this transition, any existing open IT help tickets and Facilities work orders from the old system will be handled and resolved as you would normally expect. Starting February 1st, all new service requests will be entered in the new, easy to use, browser-based, user interface.
The IT Services Team is committed to the cycle of improvement.
Questions & Answers
Q: When will this be implemented?
Q: Where do I submit my tech requests?
Q: Where do I submit my facilities requests?
Q: How do I use the new system?