Getting Help with Canvas

Getting help in Canvas is easy, thanks to our 24-hour support and comprehensive help materials.

How to Use Canvas Search the Canvas Guides

Canvas comes with a comprehensive knowledgebase of step-by-step tutorials and videos on just about every feature of the system. Most of the time, simply searching the Guides will give you just the information you need.

Start by selecting the Help link in the top right corner of every screen in Canvas:

Help link in the top right corner of every screen in Canvas

From here you can search the extensive Canvas Guides for answers to common questions and for specific content:

Search the Canvas Guides


Resolving Problems with Canvas Contact Canvas 24-hour Phone & Chat Support

If you can't find the help you need in the Guides, you can contact Canvas live help via phone or chat 24 hours a day. Canvas support experts can usually resolve your issue immediately.

Contact Canvas Support

Contact A&II

If Canvas Support can't resolve your issue, submit a SMU Service Desk request and the Academic & Instructional Innovation team will help you.

Submit Service Desk Request


Course Design Consultation

The Academic & Instructional Innovation team can help faculty enhance or develop Canvas courses. To contact A&II for support, submit a SMU Service Desk request or call the A&II Help Line at 510-869-6836 option 5.